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The lowest-ranking employee in a business can lose more customers than can be gained by the highest-ranking employee.
In the average business, for every customer who bothers to complain, there are 26 others who remain silent.
The average wronged customer will tell 8 to 16 people (about 10 percent will tell more then 20 people).
91 percent of unhappy customers will never purchase good or services from you again.
If you make an effort to remedy customers' complaints, 82 to 95 percent of them will stay with you.
It costs about 5 times as much to attract a new customer as it does to keep an existing one.
The Premier Online
Customer Feedback Solution
Stay connected with your customers and you stay ahead of the competition. Count on CustomerCount to help you stay connected and gather real time, actionable direct feedback from your customers about company and product performance.
At CustomerCount, we design company or product branded survey communications that present questions that will maximize response rates and get you the information you need. Our robust reporting component supports 24/7 online access to real time customer feedback via reports customized to meet your business needs. CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing updates to survey content, report formats and other features are easily and quickly accommodated.
Keep your competitive edge with CustomerCount - you can count on us!
Product Experience
Protect your revenue and success - find out what your customers like about or want from your product with CustomerCount. |
Service Experience
CustomerCount will help you keep tabs on what your customers are saying about your service processes, so you can keep that competitive advantage. |
Sales Experience
Maximize the potential for closing sales by listening to what prospects are saying about their experiences through CustomerCount. |
Case Study - Enhancing Contact Center Service Experience
Effectively measuring your success as a contact center is reliant upon the ability to capture actionable, customer sourced feedback. The CustomerCount on line survey system is a proven solution to provide just this type of feedback - timely, specific and useful.
CustomerCount's contact center clients have gathered input from over 10,000,000 customers about their experiences when interacting with service personnel over the past two years. Using a seven-point scale, contact center professionals' performance in the following five areas was measured.
Courtesy and Attitude
Communication Effectiveness
Knowledge
Ability to Answer Questions
Ability to Resolve Concerns
We invite you to scroll through the below charts to see the performance improvement our clients experienced as a whole in each area when they acted upon the quality, relevant customer feedback provided through CustomerCount. Within just a few short months, performance scores in all five areas improved.
Click here to see other case studies illustrating how CustomerCount can assist you in delivering top notch performance - performance that will help you generate revenues, decrease expense and maintain that competitive edge!
