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What is CustomerCount?

Customer Count
Customer Count Capabilities Document

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Developed initially as a customer feedback system for a leading international leisure travel industry company, CustomerCount was first deployed four years ago as an online survey system that captured feedback from this company's more than three million customers around the globe. Thoroughly tested over a one year period with subsequent proven, successful implementations, CustomerCount is an online customer experience feedback solution for your company and its needs.

CustomerCount collects measures and reports customer feedback through branded, customized online surveys. These surveys are formulated to measure the quality of the customer experience with your organization across three primary touch-points.

Sales Experience
Customer Service Experience
Product Experience

While other customer feedback systems may appear to offer similar solutions, CustomerCount provides what we believe to be unsurpassed product attributes, capabilities and client assistance - for lower cost! We invite you to learn why!

  • Sales Process
  • Service Process
  • Product Evaluation

Sales Experience

Sales Experience

CustomerCount enables you to capture relevant feedback from prospects, buyers and non-buyers. Knowing what they like or don't like about their sales experience, coupled with an effective lead profiling process provides you with valuable information that can support your efforts to protect or increase revenue while ensuring adherence to compliance requirements.

Capturing and monitoring input about your sales process with CustomerCount will further support your efforts to:

Identify sales staff training opportunities
Evaluate the effectiveness of sales materials and presentations
Profile buyers and non-buyers to enhance lead generation efforts
Track effectiveness of lead generation sources and methods
Capture referrals
...and much more!

Customer Service Experience

Customer Service

According to SCORE, the national association dedicated to helping small business owners form and grow their businesses:

It costs about 5 times as much to attract a new customer as it does to keep an existing one.

An astonishing 91% of unhappy customers will never purchase goods or services from you again. However, if you make an effort to remedy customers' complaints, 82% to 95% of them will stay with you.

The lowest-ranking employee can lose more customers than can be gained by the highest-ranking employee

How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed? Get real-time, immediate access to your customers' feedback with CustomerCount - feedback that may be tracked to the individual representative level.

Capturing and monitoring feedback from your customers about their service experience will further support your efforts to:

Identify service staff training opportunities
Address potential customer service issues before they become significant "problems"
Determine effectiveness of alternative customer service delivery methods
...and much more!

Product Experience

Product Experience

Use the power of CustomerCount to further understand your customers' perceptions and expectations of your products. Are there areas for improvement? What do customers like most about your product?

When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing. Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute?

Confirming or learning more about customers' perceptions of your product will further support your efforts to:

Target product development resources for maximum revenue-generating impact
Measure price/value perceptions
Gather customer feedback about the most detailed aspects of your product
....and much more!