What is Technology Without Convenience

May 16, 10:39 AM

I recently stayed at the Venetian Resort and Hotel in Las Vegas and was there for 5 days, which, for me is 2 days too many in Las Vegas. When I returned to my office the following week I was met with a request to take a survey about my guest experience.

Feedback Program Tips and Tricks: Defining Your Goal

Apr 25, 12:48 PM

Collaborate Your Way to Engagement

Apr 25, 08:57 AM

Engagement is about collaboration, collaboration is all about consensus, and consensus is all about loyalty which is all about the customer, not your processes.

A PERSPECTIVE: Time Management is a Misnomer

Apr 13, 02:43 PM

A PERSPECTIVE: Time Management is a Misnomer

I’m a time management systems groupie. I have worked with countless paper and digital systems, reconfiguring them to my purpose and finding considerable success with them. What I’ve come to realize, however, is that none of them have anything to do with managing time.

Are Your Customers at Risk?

Nov 23, 01:23 PM

In today’s competitive market place, customer service takes on many initiatives from client retention to increasing share-of-wallet. I think the following article is helpful in developing such a retention program for any organization.